We have found that Internet Explorer works best as a browser (MSN as your browser does not work). Also, please make sure McAfee firewall is turned off. You can find directions on how to do that here: http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=3134

If you are still experiencing problems please go in and clear your cookies (some people call these 'temporary internet files') in order to get a "clean" connection before you try again.

If you own a Mac, please do NOT let it reformat our Unit. You will need to save it straight into your computer without formatting it. It must be saved as a .pdf NOT anything else or it won't work correctly.

If this does not work for you, please let us know EXACTLY which step failed. You can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Thanks so much!